How do I make a return?Updated 2 months ago

Returns must be initiated within 30 day of receiving your order. Items must be unused and in the original packaging.

Return by mail

Reach out to our customer support team at [email protected] or whatsapp +65 8779 2930 to initiate the return process with your order number and details about the item you wish to return. They will advise you on the best way to get the return sent back

Return in store

You can visit any of our retail stores and present your order confirmation or packing slip as proof of purchase. All items must have the original tags attached.

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed via store credit.

Non-Returnable items

Certain items may not be eligible for return due to hygiene, sales discounted items, gift cards, or other reasons. Once you have reached out for support, they will be able to will advise you more.